1. Overview
At Thinkutor, we provide personalized, high-quality tutoring services designed to support each student’s learning goals. Because our services are delivered live and require dedicated instructor time, this Refund & Cancellation Policy outlines how payments, cancellations, and refunds work for all tutoring sessions.
By scheduling a session or submitting payment, you acknowledge and agree to this policy.
2. First Session Satisfaction Guarantee
Your first session is covered by our 100% Satisfaction Guarantee.
If you are not satisfied with your first tutoring session for any reason, simply notify us immediately after the session by text or email.
In that case:
✔ You will not be charged
✔ No payment will be required
✔ The session will be marked as “no charge”
This guarantee applies to the first session only.
3. Payments for All Other Sessions
For all sessions after the first:
Payment is made after each session
A secure Checkout link is sent to you
Payment must be completed after each delivered session
Payments are final and non-refundable
Each tutoring session is a time-based service, and once the instructor has completed the session, the service is considered fully delivered.
4. Non-Refundable Services
After payment is submitted for any completed session, it becomes non-refundable.
Stripe and card network rules classify completed tutoring as a delivered service.
Therefore:
No refunds
No reversals
No credit-back
No chargebacks for delivered sessions are permitted after a session has been successfully completed.
5. Client Acknowledgement
By attending a tutoring session, the student acknowledges that:
The session was delivered as scheduled
Instructor time, effort, and educational guidance were provided
The service is complete once the session ends
By completing payment, the student confirms:
“I received the tutoring session and authorize this payment for a delivered service.”
This confirmation helps prevent misunderstandings and ensures clear expectations.
6. Digital Materials
Any digital materials sent to the student, including but not limited to:
Notes
Worksheets
Study guides
Assignments
Session recordings
Practice materials
are considered delivered and non-refundable once sent.
These are not returnable or reversible under any circumstances.
7. Cancellation Policy
We respect your time and ask for the same courtesy. Each booked session reserves dedicated instructor time.
Student Cancellations
24+ hours before the session:
✔ Free cancellation or reschedule
Less than 24 hours:
✔ A 50% late-cancellation fee applies
No-Show (no communication):
✔ The full session rate is charged
All outstanding fees must be cleared before future sessions can be booked.
Tutor Cancellations
If the tutor must cancel:
No fees apply
You will receive priority rescheduling
You will never be charged for a tutor-initiated cancellation
8. Payment Process
Here is how your billing works:
You attend your scheduled tutoring session
After the session ends, you receive a secure payment link
You complete payment for the delivered session
The payment becomes final, non-refundable, and non-reversible
This “pay-after-session” model ensures fairness and transparency for both students and tutors.
9. Chargebacks & Disputes
To prevent unauthorized disputes:
We maintain attendance logs, communication history, and session notes
All evidence is provided to payment processors when needed
By scheduling or attending a session, you agree:
“I will not file a chargeback for any session that was completed. Any concerns must be communicated directly to Thinkutor.”
This protects both you and the instructor from unnecessary dispute processes.
10. Contact
If you have any concerns or wish to report dissatisfaction immediately after a session, contact us at:
☎️ +1 512 399 8088
We are here to ensure every session is a positive learning experience.