⭐ TERMS OF SERVICE (TOS)
Last Updated: 11/24/2025
Owner: Thinkutor, LLC
1. Acceptance of Terms
By accessing, scheduling, or participating in tutoring services provided by Thinkutor, LLC (“Company,” “we,” “our,” “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use our services.
You must be 18 years or older to use our services. Minors may attend tutoring sessions only with parental or guardian consent.
2. Description of Services
Thinkutor provides:
- Live online tutoring
- Academic coaching
- Study support
- Test preparation assistance
- Digital learning materials (notes, worksheets, assignments)
A “session” is defined as a time-based educational service delivered live through Google Meet, Zoom and other similar platfoarms.
Once a session has ended, the service is considered fully delivered.
3. Account & Communication
You may be required to create an account or provide personal information to schedule sessions.
You agree to:
- Provide accurate information
- Keep your contact details updated
- Allow Thinkutor to communicate with you via email, SMS, or phone regarding sessions, payments, policies, and updates
4. Scheduling & Attendance
By booking a session, you reserve a dedicated time slot with a tutor.
Student Responsibilities
You agree to:
- Attend sessions on time
- Communicate through approved channels
- Notify us promptly of any issues
- Behave respectfully during all interactions
Thinkutor reserves the right to refuse service for misconduct or policy violations.
5. Payment Terms
5.1 Pay-After-Session Structure
Payment is NOT required before the session.
Here is how billing works:
- You attend your tutoring session
- After the session ends, you receive a secure Stripe Checkout link
- You complete payment promptly
- Payment becomes final and non-refundable
5.2 Payment Authorization
By completing payment, you confirm:
- The tutoring session was delivered
- You authorize payment for a completed service
- You understand payments cannot be reversed
5.3 Outstanding Balances
Any unpaid session fees, cancellation fees, or no-show charges must be cleared before additional sessions can be scheduled.
6. Refund Policy
The full refund policy is located on https://thinkutor.net/refund-policy/. Key points are summarized below:
- First session: Satisfaction guarantee — no payment required if you notify us immediately after the session
- After first session: All payments are final and non-refundable
- Digital materials are non-returnable and non-refundable
- Cancellations under 24 hours → 50% fee
- No-show → 100% fee
- For full details, please read our Refund Policy page.
7. Session Completion Acknowledgment
You agree that:
- Attending a session confirms it occurred
- Tutor time and instruction constitute full delivery
- Payment submitted after a session verifies your satisfaction
- This prevents misunderstandings and ensures transparent billing.
8. Digital Materials
Any notes, worksheets, assignments, recordings, or study materials provided are:
Delivered at the time they are sent
Non-refundable
For personal educational use only
Not permitted to be copied, redistributed, or sold
9. No Academic Guarantees
Thinkutor does not guarantee:
- Specific grades
- Exam scores
- Admissions outcomes
- GPA improvements
- Academic performance results
Tutoring is a support service, not a performance guarantee.
10. Cancellations
10.1 Student Cancellations
- 24+ hours before session → free
- Under 24 hours → 50% late-cancellation fee
- No communication / no-show → full-session fee
10.2 Tutor Cancellations
If we cancel:
- No fees apply
- You will receive priority rescheduling
11. Chargebacks & Disputes
You agree:
Not to file chargebacks for any completed tutoring session
To contact us directly if you have concerns
That we will provide session logs, attendance records, and communications as evidence if a chargeback is filed
Fraudulent disputes may result in:
- Account termination
- Collection of outstanding balances
- Legal action where applicable
12. User Conduct
You agree not to:
- Harass, threaten, or disrespect tutors
- Share inappropriate or harmful content
- Record sessions without permission
- Misuse digital materials
- Misrepresent identity or academic needs
- Violation may result in service termination.
13. Intellectual Property
All content, materials, session recordings, and resources created by Thinkutor remain the exclusive property of Thinkutor, LLC.
You may not Reproduce, Distribute, Resell, Publish Or Share with third parties:
any proprietary materials.
14. Limitation of Liability
To the maximum extent permitted by law:
Thinkutor is not liable for indirect, incidental, or consequential damages
We are not responsible for academic performance or outcomes
Our total liability is capped at the amount paid for the specific session in question
15. Termination
We may suspend or terminate your access to services if you:
- Violate these Terms
- Abuse the service or tutors
- Fail to pay outstanding balances
- Engage in improper or fraudulent activities
- You may discontinue using the service at any time.
16. Updates to Terms
We may modify these Terms at any time.
Updates will be posted on this page with a revised date.
Continued use of our services means you accept the updated Terms.
17. Governing Law
These Terms are governed by the laws of the State of Delaware, including dispute resolution handled in accordance with Delaware jurisdiction unless otherwise stated.
18. Contact Information
For any questions regarding these Terms, contact us:
📞 +1 512 399 8088
🏢 Thinkutor, LLC — 1111b South Governors AveSTE 28455Dover, DE 19904 US